Refund and Cancellation Policy

1. Cancellation Policy

You may cancel your service request or subscription plan at any time, subject to the terms outlined below:

How to Cancel

You can cancel your service or subscription through the following methods:

• Dashboard: Log in to your account and navigate to the "Subscriptions" or "Services" section. Click on the service you wish to cancel and select "Cancel Subscription" or "Cancel Service".
• Email Support: Send a cancellation request to our support team at info@hireflock.ai with your account details and the service you wish to cancel.
• Customer Support: Contact our customer support team through the contact information provided at the bottom of this page.

Cancellation Timing

Cancellation requests will be processed within 24-48 hours of receipt. Once processed, you will receive a confirmation email. The cancellation will take effect at the end of your current billing period for subscription services, or immediately for one-time service purchases that have not yet been initiated.

Effect of Cancellation

Upon cancellation:

• Your access to the cancelled service will be terminated at the end of the billing period (for subscriptions) or immediately (for non-initiated services)
• You will not be charged for future billing cycles
• Refunds, if applicable, will be processed according to the refund policy outlined below
• You will retain access to your account and any completed services

2. Refund Eligibility

Refunds may be available under the following circumstances:

Eligible for Refund

You may be eligible for a refund if:

• Service Not Initiated: You cancel a service request before the service has been initiated or before any work has commenced on your behalf.
• Candidate Not Provided: We are unable to provide a suitable candidate match within the specified timeframe (typically 30 days from payment) for hiring services, and you have not accepted any candidates during this period.
• Technical Issues: You experience technical difficulties that prevent you from using the service, and our technical support team is unable to resolve the issue within 7 days.
• Duplicate Payment: You have been charged twice for the same service due to a system error.
• Unauthorized Transaction: A payment was made from your account without your authorization, and you report it within 48 hours.

Refund Timeframe

Refund requests must be submitted within 30 days of the original payment date. Requests submitted after this period may be considered on a case-by-case basis but are not guaranteed.

4. Non-Refundable Items

The following items and circumstances are not eligible for refunds:

• Accepted Hiring Leads: Once a hiring lead has been accepted by you or a candidate has been matched and you have initiated contact, the service fee is non-refundable.
• Fully Rendered Services: Services that have been completely delivered or rendered, including but not limited to:
  • Completed job postings
  • Processed applications
  • Candidate matches that have been delivered
  • Completed background checks or verifications
• Subscription Fees: Fees paid for subscription services that have been active for more than 7 days are non-refundable. Partial refunds may be available for unused portions of monthly/annual subscriptions cancelled within 7 days of activation.
• Change of Mind: Refunds will not be provided simply because you changed your mind about using the service after payment has been made and the service has been initiated.
• Violation of Terms: Accounts terminated due to violation of our Terms of Service are not eligible for refunds.
• Third-Party Fees: Any fees charged by third-party services (such as payment gateway fees) are non-refundable.

5. How to Request a Refund

Follow these steps to request a refund:

6. Partial Refunds

In certain circumstances, partial refunds may be available:

• Subscription Services: If you cancel a monthly or annual subscription within 7 days of activation, you may be eligible for a prorated refund for the unused portion of the subscription period.
• Package Deals: If you purchased a package deal and only used a portion of the services, a partial refund may be available for unused services, subject to our review.
• Service Modifications: If we are unable to deliver a portion of a service package, we may offer a partial refund for the undelivered portion.

All partial refund requests are reviewed on a case-by-case basis, and approval is at our sole discretion.

7. Disputes and Appeals

If your refund request is denied and you believe the decision was made in error, you may appeal by:

• Responding to the denial email with additional information or documentation
• Requesting a review by our management team
• Providing evidence that supports your refund claim

We will review your appeal within 5-7 business days and provide a final decision. All decisions are made in good faith and in accordance with this policy.

8. Contact Information

For refund requests, cancellation inquiries, or questions about this policy, please contact us:

Please include all relevant information in your initial request to expedite processing. Incomplete requests may result in delays.

9. Policy Updates

We reserve the right to modify this Refund and Cancellation Policy at any time. Material changes will be communicated to users via email or through a notice on our Platform. Your continued use of our services after such modifications constitutes acceptance of the updated policy.

The "Last Updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically to stay informed about our refund and cancellation procedures.